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Where can I find the Terms of Sale?
How do I initiate a secure call?
Is your solution software-based or do I need specially modified hardware?
Can somebody decrypt my recorded calls?
Does the other party need to have the same technology to enable a secure call?
What are the Terms of Sale?


Where can I find the Terms of Sale?
You can find our terms of sale at www.sigillu.com/termsofsale.html

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How do I initiate a secure call?
To initiate an encrypted call just press the "C" key of the phone keypad for a couple of seconds. The encryption screen will pop-up, and you will be able to dial in the number you want to call securely, or select it from the phone's address book. After a hand-shaking process, the encryption software will let you know when/whether a secure communication was established.

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Is your solution software-based or do I need specially modified hardware?
Our encryption system is software-based. It utilizes the Nokia native processing power and does not require any additional hardware. We do not change, modify, or compromize the standard functionality of the Nokia device.

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Can somebody decrypt my recorded calls?
No modern hacking/decryption techniques are capable of decrypting the signal in any way. Even the mathematicians who developed the encryption algorithms are not capable of decrypting your secure calls and messages.

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Does the other party need to have the same technology to enable a secure call?
Yes. This is an end-to-end protection system. Both sides of the conversation must use the same technology, even if they use different Nokia devices. Regular calls (not secure) can be made from this device to all other phones.

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What are the Terms of Sale?
Gold-Rep, Corporation (GOLD-REP) distributes security products in the United States of America using the trademark Sigillu. The following Terms of Sale apply to all transactions with Gold-Rep, Corporation, including but not limited to those originating from the web sites www.gold-rep.com and www.sigillu.com. Terms of Sale Account Information You are solely responsible for providing true, accurate, current and complete information about you and for maintaining and promptly updating Account Information to maintain its accuracy, currency and completeness. You are solely responsible for the security of any password provided to you for purposes of facilitating Product purchases, Product registration, or other matters. We shall not be liable for any unauthorized use of passwords or registration codes. Price The price of Products shall be the currently applicable price at the date and time of acceptance of the Customer's order. This may be specified on our website or at Product purchase "check-out", but the definitive price shall be that which is notified to Customer on acceptance of the order. Any incorrect prices on our website shall be void and of no effect and in respect of any orders placed for incorrectly priced Products, the correct price will be notified to the Customer and, if the Customer wishes to continue with the order, substituted in place of the incorrect price. Prices do not include duties and other taxes, levies or charges of any authorities, unless otherwise specified, or otherwise required by applicable law. You agree to pay tax, shipping and handling costs for Products, and any other charges described in the previous sentence (if applicable). Sale prices shown are in U.S. Dollars (USD). Florida State orders must add applicable sales tax. If tax exempt, please submit a resale certificate. Terms of Payment The Customer must tender payment (via an accepted credit card or other payment means accepted by us) on or before the delivery of Products. Invoicing and payment collection may be effected through third parties. For credit card payments, the Customer must provide his or her valid credit card number and other requested details either in the relevant purchase "check-out" section of the relevant section of the website or by telephone call, when the Customer orders Products. We will attempt to verify the validity of the credit card with the card's issuer and/or by other means and may convey acceptance of the order to the Customer if the credit card is accepted. For bank and company checks, orders will ship only after funds are released to us from your financial institution. This could take up to 15 business days after receipt of payment. We reserve the right to not ship products until funds are secured. All checks returned unpaid will be subject to a $50.00 returned check fee. To protect our customers from credit card fraud, we mandate that the shipping address match the billing address to which your monthly credit card statement is mailed. If the addresses are different, please contact your credit card company to add the alternate shipping address as an authorized secondary address. Your credit card company's phone number can be found on the back of your credit card. We do not ship to unverified shipping address as per instructions of the credit card company. This is for your protection and to help maintain a safe on-line shopping experience. Buyer assumes any and all expenses legal and/or otherwise associated in recovery of funds (ie. NSF, Account Closed, or Payment Stopped). Unjustified Credit Card Chargebacks A chargeback is when a customer disputes a charge made on his/her card. If the cardholder did not authorize the purchase, we will work with you to ensure the situation is resolved to your satisfaction. Please read and acknowledge our cancellation, return, replacement, order acceptance, and payment policies prior to placing an order. If, after reviewing our policies, you place your order, you are consenting to abide by our policies. We make every attempt to be fair and reasonable in our interactions. In accordance with this, we will charge a $75 penalty fee for every unjustified credit card chargeback against our company. We will also report all unjustified chargebacks to ChargeBackProtection.org, thereby banning you from placing orders with any business that uses ChargeBackProtection.org. Examples of unjustified chargebacks are: a customer issues an unjustified complaint, a customer starts an unwarranted dispute with his credit card company, a customer refuses to pay, a customer ships the product without going through the RMA process and starts a dispute, a customer disregards our return policy, etc. Order Acknowledgment, Order Acceptance, Contract formation All orders for Products placed through our web site are subject to our acceptance. We may in our sole discretion accept or reject orders, or advise you of our inability to process orders. We may send you an acknowledgment of receipt of an order by e-mail or other medium (including telephone). Such an acknowledgment of receipt may be automatically generated and shall not constitute an acceptance of the order. Our pricing and availability are subject to change without notice. Every effort has been made to ensure the accuracy of the information listed. However, we do not assume any responsibility for any errors contained therein nor from orders arising from those errors. We reserve the right to cancel any orders received without having to assign a reason to do so. The website through which orders can be placed may contain automatic means for identifying and alerting you to certain types of input error before you place your order. Such means may not identify all errors or omissions and you should ensure that the information you submit in your order is accurate and complete. If an order placed online through the website, by e-mail, or by telephone is accepted, we may advise of our acceptance of the order by e-mail or other written form. We reserve the right to acknowledge or accept verbally (by telephone) telephone orders. Any Contract is dependant and conditional upon our verification of availability and acceptance of both your order and your credit card or other payment details. Unless and until we confirm acceptance of both of these items, we have no obligation to provide any Products or Services. Where the Customer has elected to make payment other than with a credit card (and we have accepted that payment option), we are entitled to consider an order or Contract canceled with or without notice to Customer, if we do not receive that payment within 7 days of the date of the relevant order acknowledgment. We maintain records of orders, order acknowledgments and Contracts (including these Terms and order acceptances) and retain these for a reasonable period following delivery. Whilst we may if necessary (and only on written request) be able to provide you with a copy of your Contract, these are not made generally available to Customers. We recommend that you retain a printed copy of these Terms with a copy and/or note of your order, order acknowledgment, order acceptance, payment method acceptance and invoice as evidence of purchase. We reserve the right to correct any pricing errors or other errors on our web site, to limit the order quantity for any item, and to refuse service to any customer. Delivery Any dates given by us for the delivery of Products are estimates only. If Products cannot be delivered by any estimated or target dates given by us, we may elect to cancel the order and refund any money paid by the Customer. If an order is canceled, our only obligation shall be to refund any money paid by the Customer to us. For transactions involving software, including those originating through a web-based transaction, supply of software and/or license activation codes by electronic means constitutes shipment. We do not sell nor deliver to international customers. No exceptions. Refund Policy Due to the nature of the products being offered, it is imperative that customers ensure their need for such products prior to purchase. Our products are configured individually for you and, after they have been in the possession of a customer, there is no economic way to check for all the possible modifications and tampering that may have affected their security. This is the main reason why ALL OUR SALES ARE FINAL, and we reserve the right to decline any refunds in all instances. In cases where we decide to accept a return, it will be subject to a 25% processing and re-stocking charge. Miscellaneous items such as handling and shipping fees cannot be refunded. Orders canceled for any reason will be subject to a 25% fee. Even if the cancellation is the result of shipping addresses not being listed with credit providers and order resulting in us having to cancel the order for you. All cancellations for any reason will be subject to a 25% fee. In cases where we decide to accept a return, you have to make sure the products are in their original conditions (including packaging, manuals, warranties, accessories, security seals, and shrink wrap). Even in cases where we authorized you to return a product, merchandise returned with missing items is not eligible for a refund. Any item returned to us will be considered a return. This includes unclaimed packages that were shipped to buyer and returned due to no signer, or any other reason. Purchaser is responsible for any return postage, tracking, and insurance for merchandise sent back to any of our facilities. Merchandise that is lost, damaged or misplaced while in transit are the responsibility of the purchaser and their delivery agent. We assume no liability in merchandise that is in transit to any or our facilities. We recommend any returns be assigned a tracking number and sufficient insurance by the purchaser or their delivery agent. Orders including software products requiring activation may not under any circumstances be canceled after the activation code has been provided. Unauthorized returns will be shipped back to the purchaser at his or her expense. Such unauthorized returns may be subject a storage fee of $3.00 per day until return postage can arranged by the purchaser. Return postage fees must include shipping, handling, tracking, and insurance. Export Control You acknowledge that Products licensed or sold to you may be subject to export restrictions and regulations of jurisdictions including but not limited to the United States of America. You confirm that, should this be the case, you will not export or re-export them in breach of such laws or regulations and comply with export regulations of the United States of America and, if applicable, any other jurisdiction. Warranty By placing an order, you agree that we and anyone affiliated with us in anyway has no control over the use of any product ordered. The buyer also agrees that, under no circumstances will you hold us liable for any loss, including any circumstances arising out of the use or misuse of these products. We assume no liability for the products or services we distribute or represent. For transactions including mobile phones, the phone manufacturer warranty applies. We do not offer any warranty in addition to that offered by the phone manufacturer. Under NO circumstances, including, but not limited to, negligence, shall we be liable for any direct, indirect, special, incidental or consequential damages, arising out of use, misuse, inability to use, products purchased, rented or leased from this site. Use of Software Use of the software is governed by the terms of the End User License Agreement (EULA). You cannot use, download, or install any software unless you agree to the terms of the end user license agreement. Legal You as the Buyer and us as the Seller agree that this agreement is made in, governed by, to be preformed in, and shall be construed in accordance with the State of Florida. Each of the parties consent and submit to the jurisdiction of the courts of the State of Florida and expressly agree to such forum for the bringing of any suit, action or other proceeding arising out of or relating to their obligations hereunder and expressly waive any objection to venue in any such courts and waive any right to trial by jury so that the trial shall be by and only to the court. Any and all expenses incurred by us in any such action will be paid by the the purchaser. This includes but is not limited to, costs associated with copy requests, charge backs, discount percents, court costs, legal fees from attorneys, and any other cost generated by any disputed sale or attempted suit for any reason. You agree to pay for any and all costs direct or indirect. If any provision in this agreement is invalid, such invalidity shall not affect the validity of the remaining provisions of this agreement and we agree to substitute for the invalid provision a valid provision which most closely approximates the effect and intent of the invalid provision. General You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions. It is the responsibility of the Buyer to ascertain and obey all applicable local, state and federal laws in regard to possession and use of any items listed on our web site. Consult an attorney or law enforcement professional regarding local, state and federal laws before ordering. By placing an order, the Buyer represents that he/she is of legal age and that the products will be used only in a lawful manner. These terms and conditions shall be deemed severable. The illegality, invalidity or unenforceability of any part of these terms and conditions will not affect the legality, validity or enforceability of the remainder. Our failure to enforce these terms and conditions shall not be construed as a waiver of any of our rights under it. We shall not be responsible for any breach by us of these Terms and Conditions caused by circumstances beyond our reasonable control. A party who is not a party to these terms and conditions shall have no right to enforce any term of these terms and conditions but this shall not affect any right or remedy of a third party which exists or is available apart from such Act. We reserve the right to make changes to these terms and conditions at any time. Your use of the Site following such changes constitutes your acceptance of these changes. These terms and conditions, together with those incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether oral or written) regarding the subject matter. Contacting Us If you have any question about this privacy statement, the practices of our web site, or your dealing with us, you can contact us by email at admin@sigillu.com.

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Last Updated: 2 Aug 2007 09:57:48 PDT home  |  about  |  terms  |  contact
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